Law Enforcement Requests
TruConnect's Law Enforcement Request Procedure
Below is TruConnect’s procedure for responding to requests received from Law Enforcement or Governmental Agencies and TruConnect’s Emergency Disclosure Form. The procedure outlines what is required for TruConnect to release customer information and what specifically TruConnect is able to provide. Please be aware that applicable fees will apply for certain requests, which will be invoiced upon distribution and must be paid within 30 days of the invoice date. The Emergency Disclosure Form must be filled out for TruConnect to release customer information without a subpoena, search warrant, or court order.