Law Enforcement Requests

TruConnect's Law Enforcement Request Procedure

Below is TruConnect’s procedure for responding to requests received from Law Enforcement or Governmental Agencies and TruConnect’s Emergency Disclosure Form. The procedure outlines what is required for TruConnect to release customer information and what specifically TruConnect is able to provide. Please be aware that applicable fees will apply for certain requests, which will be invoiced upon distribution and must be paid within 30 days of the invoice date. The Emergency Disclosure Form must be filled out for TruConnect to release customer information without a subpoena, search warrant, or court order.

  • Procedure for
    Law Enforcement
    Request
  • Emergency
    Disclosure form

California Lifeline is a state and federal government program that provides Lifeline wireless service and free government phones for low-income consumers, a life line ensuring everyone can stay in touch. The California Lifeline program is only available to consumers who can provide documentation for eligibility for government phones based on either income level or participation in public assistance programs including SNAP and Medicaid among others. Only one California Lifeline service for free phones is allowed per household.

Texas LifeLine is a state and federal government program that provides free government cell phone service to qualifying low income consumers. The Texas LifeLine program offers lifeline phone service to consumers who can provide documentation for life line freecell service eligibility based on either income level or participation in public assistance programs including SNAP, Section 8, Medicaid among others. Consumers may submit proof of eligibility for LifeLine online at TruConnect. Only one Texas LifeLine service is allowed per household.

TruConnect provides California Lifeline and Texas Lifeline supported free government cell phones and Lifeline phone service in California and Texas and is designated to offer this service, sometimes known as Obama phone, in 20 other states across the U.S with more to come.

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