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Here at TruConnect we consider it part of our mission to inform our customers about the wireless technology that is such a vital part of their lives and communication needs. It can be hard to keep up sometimes with all the tech jargon we come across. There are a variety of technological terms thrown around the telecom world these days that the average consumer has a glancing at best understanding of. How is 4G different than 3G, for example. Once you begin to wrap your head around the basics, they go and throw a new one in the mix, 5G. What is 5G?

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A Connecting Adventure - TruConnect

February 26, 2016 11:33:23 AM PST

Who is Truconnect? Allow us to Introduce Ourselves.
How do you find the right wireless provider? Wireless providers are known for expensive mobile phones, contracts, and over-priced plans. It was in the midst of the widespread adoption of WiFi when Matthew and Nathan Johnson (our Co-CEO's) conceived the potential of a small start-up called TruConnect Mobile. Thanks to their expertise and our team’s hard work, the company has grown into one of the top Pay As You Go wireless providers in North America.

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What’s the difference between MiFi and WiFi?

February 19, 2016 1:21:13 PM PST

Tech jargon seems to be expanding at a never ending pace these days. 3G, 4G, now even 5G. LTE, GSM, CDMA etc. What does it all mean and why should I care? Believe it or not, each of these terms has an interesting backstory and a concrete meaning. For today, let’s dig into the difference between MiFi and WiFi.

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Ten More Apps to Make Your Life Easier

February 10, 2016 1:20:23 PM PST

Text messages and phone calls are the base of smartphones, but utilizing your cell phone to make your life easier and more fun is really the best part of having a smartphone! There are so many incredible mobile apps on the market right now, and we know many of these by name like Instagram, Uber, or your bank’s online banking app. What about the lesser known smartphone apps that can impact our lives, but we never have a chance to discover? I scoured the internet for the most interesting or useful apps I could find in order to help you discover top apps without having to dig deep into the web.

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¿Ha oído alguien hablar sobre el programa de gobierno que da los teléfonos móviles gratis? Ofrecemos ese programa subvencionado por el gobierno, se llama California LifeLine y proporciona servicios celulares de llamadas y textos gratis y un teléfono móvil gratuito para aquellos que califiquen!

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Quiz: How to Fix Your WiFi Hotspot?

January 28, 2016 4:36:38 PM PST

Customer service is a great tool when you need a little extra help navigating our website, registering your wifi hotspot, or accessing account information. Although we love hearing from and helping our customers, we also want to empower them to do all that they can on their own! Some common wifi hotspot issues involve a dead battery, restarting the wifi hotspot, adding data, registering the wifi hotspot, or finding a good service location. Take our online assessment to see what is most likely the problem with your wifi hotspot.

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Are you a California LifeLine customer? If so, this is important information! All California LifeLine customers must renew their Lifeline program participation every year to continue receiving their free wireless service. If you do not renew your participation, you will lose your free wireless service. This is why we encourage you to renew early so that you do not forget and lose out on your great benefits from TruConnect! Get familiar with this procedure. The renewal process is easy and takes less than 5 minutes out of your day once a year!!

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Do you qualify for free government Lifeline phones?

January 20, 2016 5:11:00 PM PST

Have you ever heard anyone talk about free government phones? We offer a government subsidized service called the California LifeLine program that provides discounted phone and data services to those who qualify and maybe even a free phone!

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If you're on this list, you may need a hotspot

January 8, 2016 11:30:56 AM PST

If you're on this short list,  you may be in need of a mobile hotspot. An internet connection is arguably a necessity in 2016, and unfortunately, many people do not know how a hotspot could make their life easier, more enjoyable, or just less stressful.

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How to Create a Better Wireless Customer Experience

December 29, 2015 2:44:33 PM PST

We understand how frustrating poor customer service experiences can be as we have all been in that situation before. Whether it's trying to connect your mobile hotspot to view online movies or get your smartphone connected to 4g lte to do some online banking, the fast moving technological landscape of wireless devices can seem tricky. A successful and pleasant customer service interaction falls on both parties, and while we work to do our best job, here are some things you can have prepared before calling to make your experience smoother!

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What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of a type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through the Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, our free text messaging and dialer app (TruText), and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit www.internet-go.com. To download the new TruText app, visit www.truconnect.com/get-app.

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