All TruConnect California LifeLine customers are required to renew their free government phone service once each year to avoid being disconnected. LifeLine is a government assistance program, and LifeLine service is non-transferable. Only eligible consumers may enroll, and the program is limited to one discount per household.

Do I still Qualify for California LifeLine?


Program-Based Eligibility:

In the state of California, you may qualify for the California LifeLine discount if you OR another member of your household is currently enrolled in any one of the following public assistance programs:

  • Medi-Cal
  • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Supplemental Security Income (SSI)
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program (NSLP)
  • Women, Infants and Children Program (WIC)
  • Veterans or Survivors Pension
  • Temporary Assistance for Needy Families (TANF), California Work Opportunity and Responsibility to Kids (CalWORKs), Stanislaus Work Opportunity and Responsibility to Kids (StanWORKs), Welfare-to-Work (WTW), or Greater Avenues for Independence (GAIN)

Income-Based Eligibility:

You may also qualify for California LifeLine if your household income is at or less than the following annual income limits:

Household SizeAnnual Income Limit
1-2 $26.400
3 $30.700
4 $37.300
Each Additional Member Add $6.600
(Effective 06/01/2017-05/31/2018)

How do I renew?

In order to renew your participation in the California LifeLine program, follow these steps:

Step 1: The California Lifeline Administration will automatically send you a renewal form in the mail 105 days prior to your anniversary date. The renewal form includes your Personal Identification Number (PIN) in a pink envelope. Your PIN is located on the first page of your renewal form. To view a sample form, click here .

Step 2:You can use your PIN to renew by phone, online, or by mail:

A) By Phone: Call the California LifeLine Administrator at 877-858-7463 with your LifeLine phone and follow the automated voice prompts to complete your renewal. If you wish to renew through the phone, you must call in from your LifeLine phone. If you are calling from a non-LifeLine phone, you will not be able to complete the renewal process through the phone. However, the California LifeLine Administrator will still be able to assist you in retrieving your PIN, resending the pink envelope, and assisting with any other questions you may have regarding your LifeLine account.

English/Spanish 877-858-7463
Chinese (Mandarin/Cantonese) 888-765-1566
Korean 888-765-1567
Japanese 888-765-1568
Vietnamese 888-765-1569
Tagalog 888-765-1577
Tagalog 888-858-7889

B) Online: Renew online here. When entering your phone number and PIN provided to you by mail. You must then follow the prompts to complete the entire process.

C) By Mail: Complete, sign, and mail your renewal form with a PIN to:

California LifeLine Administrator
P.O. Box 8417
Westminster, CA 92684-8417

What is my PIN?

If you lose your PIN or did not receive it by mail, please call the California Lifeline Administrator at 8778587463.

When is my deadline to renew?

Your deadline to renew is your annual anniversary date from when you first signed up for your free Lifeline service. To check your renewal deadline, call the California Lifeline Administrator at 8778587463 and they can provide it for you. If you have transferred your California LifeLine service to TruConnect, your annual deadline is based on your original signup date and not your transfer date to TruConnect. You can renew up to 3 months prior to your deadline. Renew early so you do not lose your opportunity to continue your California Lifeline benefits with TruConnect!

How do I know if I've been successfully renewed?

You will be notified in a letter in the mail confirming your renewal.

How do I get more information?

For more information on the annual renewal process, please visit the CPUC website or contact the Caifornia LifeLine Program Administrator:
Phone Number: 8778587463
TTY: 8888587889
www.californialifeline.com/en/contact

Reference Links

What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. SNAP, Section 8, LIHEAP, Medicaid/Medi-Cal, NSLP, SSI, WIC, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, our free text messaging and dialer app (TruText), and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit www.internet-go.com. To download the new TruText app, visit www.truconnect.com/get-app.

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