TruConnect Provides Access to Unemployment Benefits Through Free Cell Phones for Customers Who Have Lost Work Due to COVID-19

California LifeLine Program Keeps State's Most Vulnerable Residents Connected During COVID-19 Crisis

LOS ANGELES, CA, APRIL 3, 2020 —TruConnect, the only California-based provider of free broadband services to low-income residents, connected its customers across the state with access to unemployment benefits through their free California LifeLine cell phone. This week, TruConnect provided a text message with a link allowing those who have lost work during the COVID-19 crisis to enroll in Unemployment Insurance through the California Employment Development Department.

TruConnect provides free wireless service to nearly 225,000 residents across the state through the California LifeLine program. TruConnect customers receive no-cost broadband service and a free mobile phone that is now equipped with food security apps that provide access to foodbanks and free lunch programs during the coronavirus pandemic.

During the COVID-19 crisis, TruConnect is working with anti-poverty advocates to identify ways to use free wireless service to expand the health and financial safety net for low-income Californians residents during the economic hardship caused by COVID-19.

There are approximately 4.5 million Californians eligible for LifeLine that are not currently enrolled in the program.

"California's most vulnerable community members need access to the economic resources they need to survive during this crisis," said TruConnect Co-CEO Nathan Johnson. "We're taking every step that we can as a company to ensure that those individuals and families stay connected and that they can access as many necessary resources as possible through their phone, starting with financial support and food security."

Last month, TruConnect and community advocates successfully petitioned the California Public Utilities Commission to suspend California LifeLine renewal requirements for a period of 90 days, relieving low-income program participants of an excessive burden in maintaining their connection to broadband wireless service. TruConnect had previously committed that it would not disconnect any of its customers from the program due to issues with recertification, but would instead pay for the cost to keep those individuals connected out of its own pocket.

TruConnect continues to offer free mobile telephone and broadband service during the Shelter-In-Place order through its website, . Applicants who meet low-income eligibility requirements will receive a free phone through the mail and be able to stay connected throughout the COVID-19 crisis and beyond. The state, however, continues to allow only one California LifeLine phone per household.

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About TruConnect
Founded in 2011, TruConnect has become one of the nation’s fastest-growing provider of Lifeline wireless telecommunications services, expanding into over 30 states in the past two years TruConnect strives to provide affordable & flexible technology solutions to low-income communities and budget-conscious consumers, helping to bring us closer to closing the digital divide. To learn more, visit us at .

Media Contact:
Name: Lucy Sung
Title: Chief Operating Officer
Phone: 213-379-5145
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What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of a type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through the Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit

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