Make sure your device is turned off.
Note: If your phone is on while you insert the SIM card, you may need to restart your phone.
 

Open your package from TruConnect and remove the SIM card. 
 

Locate your phone’s SIM card tray. Your SIM card tray will be a small slot with a hole, usually on the sides of your phone. 

Can’t find it? For Cloud Mobile and other device types, you’ll need to remove the back of your phone cover. See your device’s user manual for more details.
 

Open SIM Card Tray. Push the SIM tool into the hole until the SIM card tray opens. If you don't have a SIM tool, you can use a paper clip. 
 

Pick SIM Card Size. Find the right size SIM card for your phone’s SIM card tray. Start by punching out the biggest size and work your way down until you find the size that fits your phone.
 

Place SIM Card Into SIM Card Tray. Once you have the right size SIM card, place it into your phone’s SIM card tray.

Already have a SIM card in your phone? Replace your phone’s old SIM card with your new TruConnect SIM card.
 

Close SIM Card Tray and Restart Phone. After your TruConnect SIM card is in the tray, close your SIM card tray. Go ahead and turn your phone on. Give your phone a second to update your carrier. You’ll see it in the status bar.
 

Call to Activate TruConnect Service. Call our Customer Care team at (800) 430-0443 to to activate your new SIM card. Our team is available Monday-Saturday from 5:00 AM to 9:00 PM PST.

Heads up! When Customer Care activates your SIM Card, your call will be automatically disconnected.
 

You’re all set! Enjoy your TruConnect service. 🎉