Real People, Real Stories: Hear What Our Customers Have to Say

Keesha L. 

Switched carriers 
Switched carriers and it was the easiest I have ever experienced! Sim came super quick and all you have to do is pop it in your phone! No calling different numbers or anything! I love you guys already! 

June 23, 2024 

Sedgrick W.

Easiest Way To Qualify For A Free Phone  
TruConnect is the easiest way to get a free phone. The sign up process is a breeze they don't require a lot of paperwork or a gazillion qualifications. Plus they offer reliable phones that are not overloaded with a lot of bloatware. Keep doing what you do TruConnect! 

June 19, 2024

J.T. C. 

Excellent Door-to-Door, Same-Day Service 
The representative was super friendly and helpful. She came back a second time, so that I had enough time to locate and print out the proof of Social Security benefits which were required to complete the order. The Cloud C7 smartphone and accessories all look great so far, too. 

June 18, 2024

Renee M. 

I cannot believe how fast I received...
I cannot believe how fast I received the phone and the application was very easy to fill out so I told my brother about it. He's on disability. This program will definitely save me money. I don't have internet yet, but I will go somewhere to get internet tomorrow so I can set up the phone thank you very much. 

June 16, 2024 

Tasha M.

TruConnect is a Godsend for me 
TruConnect is a Godsend for me. I lost my job last year and couldn't afford a cell phone bill. I have been without cell service since November 2023. I've had TruConnect since June 1. Because of them, I have been able to apply for jobs again. I just had 2 interviews this past Saturday and was CALLED in for a working interview on June 17. If I didn't have TruConnect, I wouldn't have been able to get those interviews. I pray I get the job. 

June 15, 2024 

Sheila D. 

Thank you TruConnect
Thank you TruConnect. I am someone without a place to live. I am pulling myself through tough times, and to my surprise your TruConnect rep showed up to our facility at the right time to offer me this service and phone. I feel it's a necessity in order to survive what is happening to me by mistake. 

June 04, 2024 

Ernest T. 

I was freezing 
I was freezing, couldn't feel my feet, sitting on a small concrete division between parking lots, waiting for the church to open. A young man asked me if I wanted a free phone and less than 5 minutes later, I had this phone in my hands and I was weeping. I'm currently at my Mom's house in a different state. I was a missing person and a combat veteran I will always be. My SSA benefits were several thousand dollars but were stolen. I am alive. Praise God! Thank you very much. Y'all saved another life. Life matters. 

November 21, 2023

Jonacilia P.
Queens Village, NY

Everything TruConnect does is well down. I am 100% satisfied! 
Everything is well done ✔ and I am 100% satisfied as a new customer.

March 23, 2023

Jeff S.
Lockport, NY

Thanks for connecting me to my girlfriend, loved ones, and friends!
Now I have the ability to reach out to my girlfriend, loved ones, and friends. That is important to me. Thank you!

March 23, 2023

Sarimar M.
Loiza, PR

TruConnect es increíble!
Great. Muy bueno y el telefono llego súper rápido y seguro!

March 23, 2023

Shanna M
Indianola, IA

Saved my life as my world was crumbling before my eyes. I can start over, thanks to TruConnect!
This could not have come at a better time in my life! My world had all but completely crumbled out from under me and I had been left in a position where I had no contact with the outside world and no had means to move forward in life and get back on my feet. This program allowed me to begin my journey of starting over again with a free phone and now I am currently waiting on my very reasonably affordable tablet in which I only had to pay $10.01 for! That is extraordinary considering I only had $60 to my name and have to be very wise on how I spend it to make the most of it to start anew. It will be worth every penny I am certain. Thank you so much for a chance at life. I had all but given up. Now I have a possible foreseeable future in the works thanks to this company and program!

March 22, 2023

Jesse R.
San Pedro, CA

I am 100% satisfied and thrilled for my awesome new free phone and service.
As far as satisfaction goes, I'm thrilled! With the provided customer service. Plus, the phone was the best thing that could happen. I've been playing music and streaming data ever since I got the phone for the last 24 hours. I have full bars everywhere I go, even at the beach off the pier. All my settings are simplified to assist me at its greatest highest capability. Thank you TruConnect!

March 22, 2023

Robert M.
Spokane, WA

Easiest and most straightforward experience for applying for a free government phone.
I found the experience to be the easiest and most straightforward application and program verification that I have been involved in. The other company's I have had previously used were woefully flawed right from the start with confusing websites that tossed me back and forth from one customer service agent to another until it was unclear which was which...half the time I got lost or misunderstood one instruction or another and poof...I found myself unsure if the request was approved or not. Not wanting to violate the rules I would go for weeks with no phone at all before I would try the whole thing over again. With TruConnect, I knew exactly where I was in the process and what was next.

March 19, 2023

Kevin M.
Canon City, CO

G.O.A.T. (Greatest of All Time) Phone: looks good, sounds good, works good!!! And so much more!!!
Your company is so terrific!!! I am a 68-year-old disabled veteran, who has to go in for my 10th surgery! Also been on a fixed income and still have a hard time making it, can just barely make my living bills each month. If it wasn't for TruConnect I wouldn't have a phone to contact my surgeons, loved ones, or an emergency call if I needed to!

Thank you TruConnect for your graciousness and much needed help with a phone! A true BLESSING!!!! THANK YOU, FROM A DISABLED VETERAN OF WAR!!! GOD-BLESS 🙏 TO ALL AT TRUCONNECT!!!

February 11, 2023

Kirt W.
Orland, IN

Best free government phone service EVER! All hale, TruConnect.
My phone works great. I got it and the service quick, which is awesome. I can understand customer service. This is my third government phone service in last six months. SafeLink blows. QLink blows even more. All hale TruConnect!!

February 11, 2023

Victoria L.
Santa Fe, NM

Switched to TruConnect with no hassle! Thanks for making it so easy!
Had no problems whatsoever. Switched my ACP account without no hassle. Got my equipment right away and got all set up. With free phone & service. Thank you TruConnect for being there when I needed you most. And for making it so darn easy!!!

February 11, 2023

Jennifer T.
Las Vegas, NV

So far, I love the service and the free phone. 
Well I have only had this phone for a few days now. The phone is nice quality for free, much better than my old one. The service on the phone is pretty fast too. So far I love it, thank you.

February 8, 2023

Dustin T.
Albion, MI

Totally blown away!
I am totally blown away with the options that are available and the rewards are bomb.

February 8, 2023

Robert V.
Parkville, MD

Tried every government phone company, but TruConnect is 100% the best!
I've had every government phone there is. In my opinion, TruConnect is the best. Thank you, TruConnect. God bless.

February 5, 2023

Bobbi K.
Charlotte, NC

Easy as can be - no help needed for setup! Shipping super fast and service is very reliable!
Shipping was fast and the service is really reliable. Everything was already set up, so no need for me to call customer service for assistance with setup!

February 5, 2023

Storma N.
Laramie, WY

Ready to update to 5-star service with this awesome free phone and service. So professional and helpful!
Exceptional, right out of box. So professional. The phone and service are everything they claim to be and do. From service to product and everything in between, I am blown away.  I've only had it for less than 24 hours and I'm already impressed. If TruConnect keeps up the amazing work and continues to represent themselves, I’ll definitely update this to a 5-star rating. Thank you and God bless.

February 5, 2023

Lamont W.
Bakersfield, CA

Making sure my service is on point always. Such a great deal to save on my phone bill!
The company is doing really great 👍 in making sure my service is on point every month without any problems. It is just a very good deal and I very much appreciate it. Thanks TruConnect, you guys are wonderful.

February 2, 2023

Kara B.
Omaha, NE

Super fast delivery - phone here in just 2 days! Quick and easy setup. I love it!
My free phone was here in just 2 days. Setup was quick and easy. After charging my phone, everything was ready to go. I highly recommend TruConnect!

January 31, 2023

Melissa M.
Cedar Rapids, IA

Choose TruConnect. You won't regret it!
TruConnect was so quick on delivery of phone and it’s actually an awesome phone. Great service and no lag with the internet. It’s a wonderful program you need to try if you are looking for a reliable service.

January 30, 2023

Haylie J.
Climax, NC

Love my hotspot! It keeps me connected wherever I go, plus I can make calls!
I love it because my hotspot can travel and make calls. It's so convenient and easy!!

January 30, 2023

Christopher P.
Lancaster, OH

So far, so good! Love that TruConnect only sends me relevant messages!
TruConnect doesn't bombard my emails and phone numbers like the other companies do. It is so nice to only get relevant communications. 

January 30, 2023

Uruk B.
Williamson, WV

Took 10 years to find TruConnect, but so glad I did. Plus, I finally got a tablet that works! 
TruConnect is the best free phone company I have found in 10 years! They gave me a tablet that works really well... the other company gave me a tablet that was pure garbage. It didn't work at all. It kept freaking every time I turned it on. It didn't work at all. I threw it right out into the trash.

January 29, 2023

Brittany P.
Columbia, SC

Very helpful! Grateful to have TruConnect on my side.
You guys are great helping people and families in need thank you for caring for the community ❤️

January 29, 2023

Mary M.
East Lansing, MI

Perfect phone for Mom in nursing home. Incredible customer service.
I ordered this phone for my mom who is in a nursing home. I was getting concerned because I had not received an email confirmation in the expected timeframe so I called for an update. I spoke Tia and after confirming my identity, she looked up my order number. She put me on a brief hold and when she returned, she told me the phone was arriving that day. She was very professional and was able to answer all my questions. I gave my mom her phone and she is so happy!

January 29, 2023

Dylan P.
Stockton, CA

10/10 recommend. TruConnect is always there for me. Reliable, trustworthy, friendly customer service, and plenty of data! 
Acquisition of device and service was efficient. Attendant was very down to earth and friendly. Service is consistent and reliable and generous in allotted data per month. Each and every time I need something, I can always grab my free Cloud Mobile device and TruConnect is there for me in a pinch. We all go through rough patches and TruConnect is always reliable and trustworthy company to have in your pocket. 10/10 recommend.

January 29, 2023