TruConnect Rolls Out Quick, Easy, and Secure Data Refills

Customers will be re-directed to the new Express Pay website to add data whenever they run out or activate a new device

Los Angeles, CA, April 13, 2016 With continued emphasis on providing a great customer experience, TruConnect has rolled out a new Express Pay website where customers can easily and securely add data to their existing mobile hotspot or activate a new one. This new website allows customers to quickly select a new data top-up and pay by credit card or data refill card whenever they need to add more data to their account.

TruConnect hotspot devices will now automatically re-direct to the ExpressPay website when customers run out of data or turn on a brand new device. Focusing on convenience and customer experience, ExpressPay recognizes both TruConnect and Internet on the Go (a TruConnect brand) devices offering customers a branded experience. Users can select among a variety of data refill options paying by either credit card or a previously purchased data refill card. If the device is not recognized or a customer navigates directly to the ExpressPay website, customers can simply enter their phone number or hotspot MEID number to access the express pay features.

“Rather than spend too much time on creating an account and going through a multi-page flow, customers can now pick a plan, and purchase data on a single page, in less than 30 seconds.” says Darren Levy, VP of ecommerce. “says VP of Ecommerce Darren Levy. ExpressPay provides a secure portal where TruConnect and Internet on the Go users can quickly add data and return to their online activities. ExpressPay can be accessed by visiting refill.truconnect.com.

 

California Lifeline is a state and federal government program that provides Lifeline wireless service and free government phones for low-income consumers, a life line ensuring everyone can stay in touch. The California Lifeline program is only available to consumers who can provide documentation for eligibility for government phones based on either income level or participation in public assistance programs including SNAP and Medicaid among others. Only one California Lifeline service for free phones is allowed per household.

Texas LifeLine is a state and federal government program that provides free government cell phone service to qualifying low income consumers. The Texas LifeLine program offers lifeline phone service to consumers who can provide documentation for life line freecell service eligibility based on either income level or participation in public assistance programs including SNAP, Section 8, Medicaid among others. Consumers may submit proof of eligibility for LifeLine online at TruConnect. Only one Texas LifeLine service is allowed per household.

TruConnect provides California Lifeline and Texas Lifeline supported free government cell phones and Lifeline phone service in California and Texas and is designated to offer this service, sometimes known as Obama phone, in 20 other states across the U.S with more to come.

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