Free Government Phone & Free Cell Phone Service

  • Unlimited Talk & Text

  • 200 Minutes to Mexico ($2 int'l Credit)

  • Free Smartphone

Do I Qualify for California LifeLine ?


You qualify if you are in one of these programs:

  • Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid/Medi-Cal
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Supplemental Security Income (SSI)

You qualify if your income falls in one of these categories:

  • 1 to 2 houshold members, income up to $25,900
  • 3 houshold members, up to $30,100
  • 4 houshold members, up to $36,500
  • Each additional member add $6,400

California LifeLine Customer Renewal

Renew now so you do not lose your FREE TruConnect California LifeLine wireless service! LifeLine is a government assistance program, and LifeLine service is non-transferable. Only eligible consumers may enroll, and the program is limited to one discount per household. All California LifeLine wireless customers must renew their participation on an annual basis or they will lose their free service.

A one-time activation fee of $39 will be charged to all new or transferred accounts. The California LifeLine Fund will pay for no more than two activation fees per year per eligible LifeLine household.  If the LifeLine household is not eligible to receive the $39 activation fee from the California Lifeline Fund, TruConnect will use its own funds to credit the activation fee.

How do I renew?

In order to renew your participation in the California LifeLine program, follow this process:

Step 1:

The California Lifeline Administration will automatically send you a renewal form in the mail 105 days prior to your anniversary date . The renewal form includes your Personal Identification Number ( PIN ) in a pink envelope. Your PIN is located on the first page of your renewal form . To view a sample form, click here.

Step 2:

You can use your PIN to renew as follows:

A) Phone process: Call the California LifeLine Administrator at 1.877.858.7463 with your LifeLine phone and follow the automated voice prompts to complete your renewal. If you wish to renew through the phone, you must call in from your LifeLine phone. If you are calling from a non-LifeLine phone, you will not be able to complete the renewal process through the phone. However, the California LifeLine Administrator will still be able to assist you in retrieving your PIN, resending the pink envelope, and assisting with any other questions you may have regarding your LifeLine account. 

 

B) Online process : Renew online here. When entering your phone number and PIN provided to you by mail.
You must then follow the prompts to complete the entire process.

 

C) Mail-In Process: Complete, sign and mail your renewal form with a PIN to: California LifeLine Administrator
P.O. Box 8417
Westminster, CA 92684-8417 

What is my PIN?

If you don't have your PIN because you lost it or did not receive it in the mail, call the California Lifeline Administrator at 1.877.858.7463 and they can provide it to you.

When is my deadline to renew?

Your deadline to renew is your annual anniversary date from when you first signed up. To check your renewal deadline, call the California Lifeline Administrator at 1.877.858.7463 and they can provide it to you. If you've transferred your California Lifeline service to TruConnect, your annual deadline is based on your original signup date and not your transfer date to TruConnect . You can renew up to 3 months prior to your deadline. Renew early so you do not lose your opportunity to continue your California Lifeline benefits with TruConnect!

How do I know if I've been successfully renewed?

You will be notified in a letter in the mail confirming your renewal.

How do I get more information?

For more information on the annual renewal process, please visit the CPUC website or contact the Caifornia LifeLine Program Administrator:
Phone Number: 1.877.858.7463
TTY: 1.888.858.7889
www.californialifeline.com/en/contact

Reference Links?

California Lifeline is a state and federal government program that provides Lifeline wireless service and free government phones for low-income consumers, a life line ensuring everyone can stay in touch. The California Lifeline program is only available to consumers who can provide documentation for eligibility for government phones based on either income level or participation in public assistance programs including SNAP and Medicaid among others. Only one California Lifeline service for free phones is allowed per household.

Texas LifeLine is a state and federal government program that provides free government cell phone service to qualifying low income consumers. The Texas LifeLine program offers lifeline phone service to consumers who can provide documentation for life line freecell service eligibility based on either income level or participation in public assistance programs including SNAP, Section 8, Medicaid among others. Consumers may submit proof of eligibility for LifeLine online at TruConnect. Only one Texas LifeLine service is allowed per household.

TruConnect provides California Lifeline and Texas Lifeline supported free government cell phones and Lifeline phone service in California and Texas and is designated to offer this service, sometimes known as Obama phone, in 20 other states across the U.S with more to come.

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