Renew Your Texas Lifeline Benefit

To renew your Texas Lifeline benefit, you’ll need the following handy: 

1. Recertification letter with 9-digit barcode
2. Your Lifeline phone number

The Annual Recertification Form has a barcode located on the top right corner of the page. The last 9 digits are underlined.

If you didn't receive your letter, we've got you covered. Here's how to retrieve your 9-digit barcode online.

1. Go Online: Visit the Texas Lifeline website. Select “No” as your response to “Do you have the Annual Recertification Form in your possession?”.
2. Fill Out Online Form: Enter your zip code, Lifeline phone number or Account # receiving Lifeline services, last 4 of Social Security Number (SSN) or Tribal Number, and Date of Birth.
   • Once you fill out the form, click the “Continue" button
3. Lifeline Account Lookup: Texas Lifeline will attempt to look up your information without the 9-digit barcode.
   • Account Found: You can continue your application through the online form
   • Account Not Found: If your account is not located, you'll need to call the Texas Lifeline Call Center for agent assistance.

1. Online: Visit the Texas Lifeline website
2. Phone: Call (888) 341-2426 using your Lifeline phone
3. Mail: Send Recertification Form to:
   Texas Lifeline
   PO Box 4060 
   Kileen, TX 76540

There are two ways to qualify for the Texas Lifeline Program: Program-Based OR Income-Based. If you still meet the eligibility guidelines, you may request to renew your Lifeline benefit. 

1.  Program-Based Eligibility 
You may qualify for the Lifeline program if you or another person in your household is enrolled in any one of these qualifying public assistance programs:  

• Medicaid (includes CHIP)
• Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• Federal Veterans and Survivors Pension Benefit Program
• Low-Income Energy Assistance Program (LIHEAP)
• Health Benefit Coverage under Child Health Plan (CHIP)
• National School Lunch Program
• Temporary Assistance for Needy Families (TANF)
• Bureau of Indian Affairs (BIA) General Assistance
• Tribal Head Start
• Tribal Temporary Assistance for Needy Families (Tribal TANF)
• Food Distribution Program on Indian Reservations (FDPIR)

2.  Income-Based Eligibility 
You may also qualify for Lifeline if your household income meets the state qualifications below. You can qualify for the Lifeline benefit if your total household income is at or below 135% of the Federal Poverty Guidelines.

You will be notified in a letter in the mail confirming your renewal or via email if you renewed online.

You have a 60-day window to renew/recertify your Lifeline benefit. If you do not successfully recertify within your 60-day window, the Universal Service Administrative Co. (USAC) will:  

1. Notify you via mail within 2-3 business days after your window closes, and 
2. Automatically de-enroll you from the service after 5 business days after the recertification window 

If you don’t respond by your deadline (listed on your recertification letter), you will lose your Lifeline benefit. This means your service may be turned off or your monthly bill may increase.

If you lose your discount, but think you still qualify, you can simply reapply. 

For more information on the annual renewal process:

• Phone: (866) 454-8387
  • Let the agent know that you are calling regarding the online Annual Recertification Form
• Online: Texas Lifeline website

• Texas Lifeline