Renew Your Lifeline Benefit

Some subscribers may be eligible to renew via phone. Call (855) 359-4299 to renew via Interactive Voice Response (IVR).

The fastest way to renew is to visit the National Verifier website.

You can also mail your completed your Recertification Form (English or Spanish) to:
Lifeline Support Center
PO Box 7081
London, KY 40742 

To renew your Lifeline benefit, you’ll need your Application ID. 

To find your application ID:

1. Recertification Letter: Your application ID is listed on the recertification letter you received in the mail.
2. Contact Lifeline Support Center: Call the Lifeline Support Center at (800) 234-9473

You can find your application ID on your recertification letter or by calling the Lifeline Support Center at (800) 234-9473.

Still having trouble? Contact TruConnect's Customer Care team for chat and email support, You can also call (800) 430-0443. Our team is available Monday through Saturday from 5 AM to 9 PM PST.

California and Texas subscribers: Your state requires a few extra items for renewing your service. Let’s get you to the right page so you can start your process:

• California Lifeline Renewal
• Texas Lifeline Renewal

There are two ways to qualify for the Lifeline Program: Program-Based Eligibility OR Income-Based. If you still meet the eligibility guidelines, you may request to renew your Lifeline benefit. 

1. Program-Based Eligibility 
You may qualify for the Lifeline program if you or another person in your household is enrolled in any one of these qualifying public assistance programs:  

• Medicaid
• Food Stamps or Supplemental Nutrition Assistance Program (SNAP) 
• Federal Public Housing Assistance (FPHA) or Section 8 
• Supplemental Security Income (SSI) 
• Veterans or Survivors Pension 
• Bureau of Indian Affairs General Assistance
• Tribal Head Start
• Tribal Temporary Assistance for Needy Families (Tribal TANF)
• Food Distribution Program on Indian Reservations (FDPIR)

2.  Income-Based Eligibility  
You may also qualify for Lifeline if your household income is at or less than the following annual income limits:  

You'll be notified by mail, email, text, and in the MyTruConnect app, 90-days before your renewal date. 

Here’s what to look for: 

Your last day to renew is dependent on your 60-day window.

You can learn more about the Lifeline renewal process by visiting: Universal Service Administrative Company's Lifeline Renewal Page.

You have a 60-day window to renew/recertify your Lifeline benefit. If you do not successfully recertify within your 60-day window, the Universal Service Administrative Co. (USAC) will:  

1. Notify you via mail within 2-3 business days after your window closes, and 
2. Automatically de-enroll you from the service after 5 business days after the recertification window 

If you don’t respond by your deadline (listed on your recertification letter), you will lose your Lifeline benefit. This means your service may be turned off or your monthly bill may increase.

If you lose your discount, but think you still qualify, you can simply reapply. 

For more information on the annual renewal process:

• Phone: (800) 234-9473
• Email: LifelineSupport@usac.org 
• Online: Lifeline Support Website

• Lifeline Support Website 

• USAC Recertification Webpage