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FAQ

Our mobile hotspots provide an internet connection for up to 8 devices over Wi-Fi. With a mobile hotspot, you and members of your household can get internet connection for your tablets, laptops, and desktop computers. All hotspots must be paired with a hotspot plan. To get a prepaid hotspot, you can purchase a TruConnect prepaid plan or for those eligible for our ACP plan, you can receive a free mobile hotspot or hotspot-enabled phone. Our hotspots can be taken anywhere so that you are always connected to the things that matter most.

A mobile hotspot is a device that uses wireless cellular data to connect to the internet. Many smartphones also have the option of turning into wireless hotspots, allowing you to use your phone to connect a device like a laptop to wi-fi. There are also non-phone hotspot devices that generate an internet connection using a wireless signal that you can use to connect devices to the internet. A hotspot will not work without cellular service since they use it to connect you to the internet. Hotspot devices essentially act as a bridge between a device and a cellular network, allowing you to use that network to access the internet. These devices typically look like large, thick cell phones and are battery-powered. Mobile hotspots are also often referred to as “Mifi” and “Travel Routers.”

Our Hotspot Plans offer speeds up to 30 mbps via 4G/LTE wireless technology. With speeds like this, you can stream your heart out without the wait. This includes watching the content you love on video streaming platforms like Netflix and Hulu, which require speeds of 15-25 mbps. If you’re using your hotspot for more “data-intense” activities like multiplayer online gaming or streaming content on 3 or more devices, a much higher connection speed is strongly recommended to ensure you have the bandwidth you need to minimize buffering, lag, and ping times. Generally, 30 mbps is considered faster enough to meet most families’ needs.

Our 8GB hotspot plan Is $30 per month, but free for those eligible for the Affordable Connectivity Program (ACP).

How much internet is 8GB? 8GB Of internet means You can listen to 600 hours of music, visit 100,000 web pages, and stream 50 hours of videos. Never be without coverage with our hotspot devices!

Of course! You can always top-off your 8GB hotspot plan by purchasing additional data In MyTruConnect.

If you reach your 8GB limit, you'll be automatically redirected to an express pay page, where you can pay for more data or minutes. Within just a few taps, you'll be able to easily get the data you need to your plan. You can use a credit card or a previously purchased data refill card.

Because you deserve more. It's pretty simple, really. We don't do annual contracts or crazy fees. We just focus on providing affordable internet and wireless service to keep you connected to what matters most, including education, employment opportunities, healthcare, social services, and emergency services. 

We are proud to participate the FCC’s Lifeline and Affordable Connectivity Program (ACP). If eligible for the lifeline and/or ACP plans, you can get free unlimited talk, text, and up to 14.5 GB of data, with the option for a free smartphone. You can also bring your own device (BYOD) so you can keep your phone and number and get rid of your costly monthly cell phone bill. Win-win!

We've got the mobile plans you need and devices you want, so you can easily get connected. What's not to love?

Affordable wireless plans built to connect you to your world. No contracts, commitments, or credit checks. 

View Our Plans
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ACP eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. TruConnect.com Broadband Page - TruConnect.com Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity Program (ACP). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. An eligible household is limited to one monthly service discount and one device discount. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to regulatory restrictions. If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Where Lifeline plans are not available or if you are not eligible, you may keep your service by selecting from one our existing prepaid or data-only plans and paying the applicable undiscounted rate plus applicable fees and taxes. View the pricing of our current plans. Our standard terms and conditions will apply. The ACP shares the same qualifying eligibility programs as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. Program eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.

+ Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. Customers must be first-time Amazon Prime customers to be eligible. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect.