IMPORTANT NOTICE ABOUT THE EMERGENCY BROADBAND BENEFIT FROM TRUCONNECT
Lifeline program participants are eligible to participate in the new federal government funded Emergency Broadband Benefit (EBB) Program set to start on April 26th, 2021.
EBB is a limited-time program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and certain connected devices. The EBB monthly service and device discounts are non-transferrable. An eligible household is limited to one monthly service discount and one device discount. EBB Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time.
When the FCC announces the end the program or we end our FREE EBB service offer, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Where Lifeline plans are not available, you may keep your service by selecting from one our existing prepaid or data-only plans. Available upload/download speeds, devices we make available for EBB program discounts, and our standard terms and conditions can be viewed here.
The EBB shares the same qualifying eligibility programs as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, and income at or below 135% of the federal poverty level. For a limited-time determined by the FCC, unemployment may qualify you for Lifeline and the EBB. Additional eligibility programs are unique to EBB and do not qualify for Lifeline. These include Pell Grants, Free and Reduced Price School Lunch and Breakfast, as well as reduced wages in certain instances. Program eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.
The TruConnect EBB plans can vary based on your state of residence and available options at the time of your opt-in. These plans include:
- California Lifeline Customers: The TruConnect California FREE EBB plan includes 14 GB of 4G/LTE data (EBB plan adds 8 GB to your Lifeline plan) with wifi hotspot capability
- Lifeline Customers Outside of California: The TruConnect FREE EBB plan includes 12.5 GB of 4G/LTE data (EBB plan adds 8 GB of data to your Lifeline plan) with wifi hotspot capability
- Stand-alone Service: The TruConnect FREE EBB plan includes 8 GB of 4G/LTE data with wifi hotspot capability and your choice of an LTE-enabled hotspot device or Google Play Certified LTE Android handset
TruConnect may also choose to offer certain subscribers the opportunity to purchase a discounted 8" Google Play Certified Android tablet with LTE connectivity.