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Law Enforcement Requests

TruConnect's Law Enforcement Request Procedure

Below is TruConnect’s procedure for responding to requests received from Law Enforcement or Governmental Agencies and TruConnect’s Emergency Disclosure Form. The procedure outlines what is required for TruConnect to release customer information and what specifically TruConnect is able to provide. Please be aware that applicable fees will apply for certain requests, which will be invoiced upon distribution and must be paid within 30 days of the invoice date. The Emergency Disclosure Form must be filled out for TruConnect to release customer information without a subpoena, search warrant, or court order.

Procedure for Law Enforcement Requests

Emergency Disclosure Form

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ACP eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. TruConnect.com Broadband Page - TruConnect.com Lifeline program participants are eligible to participate in the new federal government funded Affordable Connectivity Program (ACP). The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. The ACP monthly service and device discounts are cannot be transferred to other individuals or households. An eligible household is limited to one monthly service discount and one device discount. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to regulatory restrictions. If the FCC announces the end the ACP or we discontinue our ACP service offers, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Where Lifeline plans are not available or if you are not eligible, you may keep your service by selecting from one our existing prepaid or data-only plans and paying the applicable undiscounted rate plus applicable fees and taxes. View the pricing of our current plans. Our standard terms and conditions will apply. The ACP shares the same qualifying eligibility programs as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. These include Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast, WIC Program, and income at or below 200% of the federal poverty level. Program eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.

+ Amazon offer: After 2 months, customer pays $6.99/month for Amazon Prime through Amazon Access pricing. Customers must be first-time Amazon Prime customers to be eligible. Link to redeem Amazon Prime offer will be sent upon activation of your SIM Card and start of service with TruConnect.