Bring Your Own Device: Next Steps

Is Your Phone Unlocked?

If not, you will need to call your service provider and ask them to unlock your phone. To unlock a phone, you must contact the wireless provider you are attempting to move away from and request that they unlock your phone. Once that provider has unlocked your phone, your new TruConnect SIM can be used in the unlocked device.



Understanding Your New TruConnect SIM Card

TruConnect wireless services are tied to SIM cards. When these small cards are inserted in a cell phone or other wireless enabled device they link the device to TruConnect’s wireless network. If you ALREADY have a phone, but want to switch to TruConnect service, you can usually replace your old provider’s SIM with a TruConnect SIM. However, not all phones allow for this option. The only way to know is to try your new SIM card to see if it works. If it does work, you can activate service with TruConnect and keep the phone you already own simply by activating the new SIM card.

Two numbers to pay attention to are the SIM number, which is under the long bar code and the PUK number, which is the 8-digit number on the top of the card. 

Because various types of phones require various size SIM inserts, the SIM card included in your kit allows for three different insert sizes. When looking at the other side of your SIM card focusing in on the “punch out” section, you can see the different sizes as outlined in the images below. (Standard, Micro and Nano)


When you open up your cell phone, you will see the SIM card and this will give you the right punch out size to try to use for the phone. If your phone has more than one SIM slot, make sure you use slot #1.

If for whatever reason you are not able to activate your new TruConnect service with your phone, save the punch out and the card and keep them together. You can always try the SIM on another phone if the size is correct. So, don’t throw them away and keep the SIM and PUK numbers with the punch out. You will need these numbers for future reference.


Try the Activated SIM in your Phone

In the example below, you can see a Moxee phone with the back cover removed. You can also see the SIM card inserted in position 1, near the top of the phone. In this case, you would remove the battery, to allow the existing SIM card to be removed.

Once you have the SIM card removed, you can tell what SIM size you need. In this case, the SIM is a Micro sized SIM. The next step is to take the SIM card from this kit and punch it to the proper size. Once this is done, simply insert the TruConnect SIM card, reinstall the battery, replace the cover and power up the phone.

If a message appears asking for an unlock code, this means the phone is “locked” to another network and the phone cannot be used with the new SIM until it is unlocked. To unlock a phone, you must contact the wireless provider you are attempting to move away from and request that they unlock your phone. Once that provider has unlocked your phone, your new TruConnect SIM can be used in the unlocked device.

When the phone is completely turned on, dial the number 611. If the SIM activation and insertion was successful, you will hear “Welcome to TruConnect.”


Proceed to the APN Settings below.


There may be a problem with either the SIM or the phone. Power down the phone and reverse the steps to put the original SIM card back into the phone. Call TruConnect customer service at 1.800.430.0443 for trouble shooting assistance or visit a TruConnect store for a representative to assist you in person.


APN Settings 
(This allows you to use data services.)

At this point, you are set up to talk and text with your new SIM card on your device but there’s one last issue - mobile data. In order to make sure your device connects correctly when browsing the web or attempting any other use of mobile (cellular) data via the TruConnect network you’ll need to make sure your APN settings are set to our preferred settings so that they are compatible with our network.

Your APN settings need to be set to the following:

  • Access Point Name (APN): TruConnect Internet
  • APN: wholesale
  • APN type: default,mm,supl
  • MMSC Server:
  • MMC: 310
  • MNC: 260
  • APN Protocol: IPv4
  • APN roaming protocol: IPv4
  • APN enable/disable: APN enabled  


Setting the APN on an Android device

First, make sure you haven’t downloaded a battery saver app. These can disable APNs. If you have downloaded one of these apps, uninstall it. Also make sure your device isn’t in Airplane mode. Then, from the Home screen, press the Menu key. Tap Settings > Wireless & networks. Check Mobile Network. Tap Mobile Networks.

Make sure the following are checked:

  • Data Enabled
  • Use Packet Data
  • Data Roaming

Tap Access Point Names or APNs.

Enter the preferred APN information.

There are different APN types: default,supl,mms OR Internet+MMS Default Android providesa text field to enter default,supl,mms.  (image below)


Samsung provides an Internet+MMS radio button to select (image below)

Type in or select the following:

  • APN: wholesale
  • APN type: default,mm,supl
  • Proxy: not set
  • Port: not set
  • Username: not set
  • Password: not set
  • Server: not set
  • MMSC: http://wholesale.
  • MMS Proxy: not set
  • MMC: 310
  • MNC: 260
  • Authentication type: not set
  • APN Protocol: IPv4
  • APN roaming protocol: IPv4
  • APN enable/disable: APN enabled
  • Bearer: unspecified
  • MVNO type: none
  • MVNO value: not set

Press the Menu key and save. Reboot your phone and test your data connection by opening a web page.


For iPhone, follow these steps:

  1. From the main menu, tap Settings.
  2. Tap General.
  3. Tap Network. (Note: For iOS6, tap Cellular.)
  4. Verify the following settings:
  • Data Roaming: On
  • Wi-Fi: Off
  • 3G Enable: On 

    Note: Changing the 3G Enable function while the device is on an active call may cause the call to disconnect.

        5. Tap Cellular Data Network.

        6. Configure the internet settings under the Cellular Data section:

  • APN: TruConnect Internet Note: For some iPhone unlocks you may need to use wap.voicestream. com.
  • Username: <Leave Blank>
  • Password: <Leave Blank>

        7. Configure the picture message settings under the MMS section:

  • APN: wholesale
  • Username: <Leave Blank>
  • Password: <Leave Blank>
  • MMSC: http://wholesale.mmsmvno.
  • MMS Proxy:
  • MMS Max Message Size: 1048576
  • MMS UA Prof URL: http://www.

        8. Enter the following information under the Internet Tethering section:

  • APN: wholesale
  • Username: <Leave Blank>
  • Password: <Leave Blank>

        9. Press the Home button to save the APN and exit to the main screen.

      10. Verify MMS is enabled:

  1. Tap Settings.
  2. Tap Messages.
  3. Set MMS Messaging to On.
    Note: For iOS5 and lower, Tap MMS first.

      11. Turn the device off and back on.

      12. Test the connection by opening the Safari web browser and sending a picture              message.


How is the California LifeLine Free Government Phones Program Changing in 2017?

California LifeLine Free Government Phones TruConnect

The California LifeLine free government smartphones program is undergoing some big changes this year, so read on to learn how they may affect your California LifeLine free cell phone service if you are already enrolled in the program, or considering applying.

The big changes that will occur this year were due to take effect last year, but the state of California filed a waiver with the FCC to delay enactment of these changes, which affect the Lifeline program nationwide.  This waiver, which was granted by the FCC to the state of California, relates to the timing of new requirements of the 2016 Lifeline Modernization order, effective December 2, 2016.

The changes California was successfully able to delay until this year are two big ones: 1) Change in qualifying programs and income levels 2) a Port Freeze on how often customers can change California LifeLine providers.

Qualifying Programs Changes
First, the qualifiying programs for California LifeLine are changing. Currently, California residents can qualify for California LifeLine two ways, either being enrolled in a qualifying government program, or by meeting the income level requirements based on household size. Right now, the current qualifying programs are:

  • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid/Medi-Cal
  • Supplemental Security Income (SSI) *
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program (NSLP)
  • Women, Infants and Children Program (WIC)
  • Veterans and Survivors Pension Benefit Program
  • Temporary Assistance for Needy Families (TANF)
    • California Work Opportunity and Responsibility to Kids (CalWORKs)
    • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
    • Welfare-to-Work (WTW)
    • Greater Avenues for Independence (GAIN)

As of October 31, 2017, California’s temporary waiver will expire, and the new eligible programs for California LifeLine will be as follows:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans and Survivors Pension Benefit Program

The goal of the FCC here is to streamline the eligible programs in recognition of how most Lifeline subscribers qualify for the Lifeline free smartphone program. Life line screening, as many consider it, should focus on the actual ways most people go about Lifeline online enrollment in obtaining a free cell phone or free smartphone.

California LifeLine Program TruConnect

Qualifying Income Level Changes

Currently California residents can qualify for the California LifeLine program if their income is at or below 150% of the Federal Poverty Guidelines. This means that for a given household size, the current qualifying income levels are:

  • 1-2 Household Members: $25,900
  • 3 Household Members: $30,100
  • 4 Household Members: $36,500
  • For each additional person: add $6,400

As of October 31, 2017, the qualifying income levels for California LifeLine will change to 135% of the Federal Poverty Guidelines.  This means that the new qualifying income levels for California LifeLine will change to:

  • 1 Household Member: $16,038
  • 2 Household Members: $21,627
  • 3 Household Members: $27,216
  • 4 Household Members: $32,805
  • For each additional person: add $5,616

So good news here for low income Californians, it will be easier to qualify for a free government smartphone with free cell phone service in California later this year!

TruConnect California LifeLine Provider

Lifeline Benefit Port Freeze
Currently California LifeLine subscribers are free to switch their Lifeline service providers as frequently as every 60 days. The FCC found that this resulted in excess subscriber churn, reducing the incentive for Lifeline providers to participate in the program and offer free government smartphones. To combat this, effective June 1, 2017:

  • California LifeLine subscribers receiving data services may only switch providers as frequently as every 12 months
  • California LifeLine subscribers receiving Lifeline-supported voice services only may still change providers as frequently as every 60 days

So there you have it. If you plan to switch Lifeline providers, don’t wait until after June 1st if you are receiving data with your benefit. TruConnect is currently accepting transfers from other California LifeLine providers, and we would be honored to provide excellent service to your California LifeLine account in the coming years.

If you are qualifying for California LifeLine with one of the currently eligible programs such as CalFresh or the National School Lunch Program (NSLP), consider enrolling in one of the new qualifying programs, such as the Supplemental Nutritional Assistance Program (SNAP). Please check back here often, as we will be sharing the latest updates and changes to the California LifeLine program as they happen!


5 Great Apps to Make Your Android Experience Even Better

android phone

Keeping your Android phone running smoothly and efficiently can be difficult and time-consuming, especially if you've had your device for awhile. Check out these great apps that will not only help your phone run faster, but are also small enough to allow you to hold on to that storage space while still enjoying everything you love. 


toolbox iconAll-In-One Toolbox

Toolbox App

This device-cleaning app is the Jack-of-all-trades! Not only does it clear out pointless junk from your storage, it also boosts speed, performance, and memory, and acts as a manager for your apps and files. 

Simply scan for useless cache, files, empty folders, unused apps and images, and trash them in one tap. You can also tap to stop unnecessary system tasks that cause your device to drag.

All-In-One Toolbox is also equiped with an app manager (that helps you uninstall apps, backup/restore, increase boot-up speed, and customize the apps you want to run when you start-up your phone easily), an easy to use and categorized file manager, and a notification manager. 


GooglePhotos IconGoogle Photos

GooglePhotos App

Google Photos is definitely a must-have for all Android users. Not only does it organize all of your favorite photos, it also automatically backs-up your photos and videos to Google's own cloud storage. You'll never have to clutter and slow down your device with your photography skills again!

Categorize your photos and videos automatically by people, location, and things, making it easy to search for the item you want without tagging them. Also, enjoy the wonders of collages, animations, panoramas, advanced editing, and smart albums. 

Not only does this app help free-up space, it also offers unlimited storage for free in high quality and you can access your photos and videos from any device. 


Spotify IconSpotify

Spotify App

Similar to Google Photos, Spotify Music offers users the freedom of unlimited albums -- without using up storage on your device. Also, for only $9.99 a month, all of your favorite music is commercial-free!

This app has changed the world of playlists. You can create your own playlists of your favorite music as well as listen to pre-made playlists of popular music, up-and-coming-artists, and what's trending. All of which are updated constantly. 

You fall in love with Spotify's premium feature, which gives you the freedom of playing any song at any time, download music for offline listening, state-of-the-art sound quality, and no ad interruptions!


WiFi IconWi-Fi Finder

WiFi App

You're in luck! Your TruConnect device already comes pre-loaded with the Wi-Fi Finder app, a free public Wi-Fi radar at the palm of your hands! 

Save on your monthly data by searching for and favoriting free Wi-Fi hotspots in your area and wherever you venture. Get access to over 550,000 free and paid locations in 144 countries whether you're online or offline!

The Wi-Fi Finder app lets you scan for hotspots around you and worldwide, view hotspot details, directions, and contact numbers (call the location within the app!), and filter hotspots by category (cafes, hotels, etc.).


Wiser IconWiser

Wiser App 

Let's face it -- Android OS can be confusing, unlike the sleek operating system of the iPhone. However, what the Android has that iOS does not is the freedom of customization. So, why not customize your Android device's home screen to be as easy to use as possible? The Wiser launcher is as user-friendly as they come, and only uses a minimal amount of storage!

This app allows you to customize your home screen with simple, bold, and colorful icon shortcuts, your favorite contacts and apps, while also making text messaging and adding contacts easier than ever. The big dial pad for easy phone calls doesn't hurt either!

Want to customize the homescreen of a loved-one's Android device? Remotely personalize their launcher screen with Wiser's sister app, Wiser Companion

What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, our free text messaging and dialer app (TruText), and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit To download the new TruText app, visit

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and the stylized TruConnect logo™ are trademarks of TSC Acquisition Corporation.