Internet on the Go Now Offers Plans With MORE Data

Yay Free Wireless Data!

We all know that wireless service costs money, so the answer is simple, let’s give our customers what they want: even MORE DATA!

The holiday season is here once again! The cold weather, egg nog, holiday cheer and last but not least, holiday shopping. During the holiday season the little kiosks at the mall, filled parking structures, and crowded shopping centers can be overwhelming. We cringe every time there is a long checkout line or the gift we’ve had our eye on is sold out. That’s why we’ve geared our wireless internet offerings to be a one-stop-shop. We sell easy to use and affordable mobile hotspots (and wireless plans!), for the perfect gift to give the techie in your life.

We are ready to go with a range of cell phones fully stocked, competitive deals, and our customer service team there to help. Then we realized something: there were about five other cell phone stores in the neighborhood and all of them are similar.

So, what makes us different compared to other wireless service providers? There is wireless store after wireless store, afterall, with the same “special” deals, right next to each other.

And we are among the wireless service providers who have set-up our own shop alongside the others.

wireless storewireless storewireless storewireless storewireless store

So we came up with a plan

Internet on the Go now offers mobile data plans with 1GB, 2GB, & 5GB of data, all more affordable than ever at $15, $20, & $40 each month!

1 GB of data allows consumers to send up to 20,000 emails, view up to 5,000 web pages, post 10,000 social media updates, or listen to over 30 hours of music.

That's not all! A BRAND NEW D-Link mobile hotspot (now available for just $34 with the purchase of any data plan) and monthly data plan is the perfect match for those who need internet services on the go, want to use the latest mobiles apps, or are even planning a vacation! We created this deal to give our customers access to wifi connections anywhere they are, and to help provide this wireless service at an affordable price. We hope our new plans and affordable hotspots help with using resources such as online banking, shopping online, or even searching for free movies online! A mobile hotspot device is perfect for people who are always on the go, especially the ones who are driving a food truck, and constantly traveling from place to place. ;)

Connectivity is key” said by Nathan Johnson, Chairman of TruConnect.

wireless connectivity

This deal is one of the many upcoming promotions we have planned. The idea is for our customers to get a taste of how our Internet on the Go service works without locking themselves into a long-term plan” said Matthew Johnson, Co-CEO of Internet on the Go & TruConnect. “We’re going to deliver more deals and plans for accessible Wi-Fi that will best suit our customers’ usage needs,” Johnson adds.

If you’re trying to understand our approach to affordable wireless internet, you need to know a little more about our company history. First, there are some things people assume about TruConnect that are simply not true. For one, we are not a startup. We have the benefit of many years, making – and learning from our mistakes. Some people think we’re a startup because they didn’t know us until late 2014.

Now, they see our ads popping up everywhere (at least in the city of Los Angeles), and they think we’re a startup. Nope, we’ve been around since the late 90’s, but originally were called Telscape. We’re just a small but growing, unique company that supplies affordable Pay As You Go wireless services along with cheap internet connections and portable wifi solutions.  

And we have big plans for the future.

With budget-conscious customers in mind, we brainstorm everyday to make our products and services even more reliable and cutting edge than ever before.

Bring Your Own Device: Next Steps

Is Your Phone Unlocked?

If not, you will need to call your service provider and ask them to unlock your phone. To unlock a phone, you must contact the wireless provider you are attempting to move away from and request that they unlock your phone. Once that provider has unlocked your phone, your new TruConnect SIM can be used in the unlocked device.

 

 

Understanding Your New TruConnect SIM Card

TruConnect wireless services are tied to SIM cards. When these small cards are inserted in a cell phone or other wireless enabled device they link the device to TruConnect’s wireless network. If you ALREADY have a phone, but want to switch to TruConnect service, you can usually replace your old provider’s SIM with a TruConnect SIM. However, not all phones allow for this option. The only way to know is to try your new SIM card to see if it works. If it does work, you can activate service with TruConnect and keep the phone you already own simply by activating the new SIM card.

Two numbers to pay attention to are the SIM number, which is under the long bar code and the PUK number, which is the 8-digit number on the top of the card. 

Because various types of phones require various size SIM inserts, the SIM card included in your kit allows for three different insert sizes. When looking at the other side of your SIM card focusing in on the “punch out” section, you can see the different sizes as outlined in the images below. (Standard, Micro and Nano)

                                       

When you open up your cell phone, you will see the SIM card and this will give you the right punch out size to try to use for the phone. If your phone has more than one SIM slot, make sure you use slot #1.

If for whatever reason you are not able to activate your new TruConnect service with your phone, save the punch out and the card and keep them together. You can always try the SIM on another phone if the size is correct. So, don’t throw them away and keep the SIM and PUK numbers with the punch out. You will need these numbers for future reference.

 

Try the Activated SIM in your Phone

In the example below, you can see a Moxee phone with the back cover removed. You can also see the SIM card inserted in position 1, near the top of the phone. In this case, you would remove the battery, to allow the existing SIM card to be removed.

Once you have the SIM card removed, you can tell what SIM size you need. In this case, the SIM is a Micro sized SIM. The next step is to take the SIM card from this kit and punch it to the proper size. Once this is done, simply insert the TruConnect SIM card, reinstall the battery, replace the cover and power up the phone.

If a message appears asking for an unlock code, this means the phone is “locked” to another network and the phone cannot be used with the new SIM until it is unlocked. To unlock a phone, you must contact the wireless provider you are attempting to move away from and request that they unlock your phone. Once that provider has unlocked your phone, your new TruConnect SIM can be used in the unlocked device.

When the phone is completely turned on, dial the number 611. If the SIM activation and insertion was successful, you will hear “Welcome to TruConnect.”

IF YOU DO HEAR THIS MESSAGE:

Proceed to the APN Settings below.

IF YOU DO NOT HEAR THIS MESSAGE:

There may be a problem with either the SIM or the phone. Power down the phone and reverse the steps to put the original SIM card back into the phone. Call TruConnect customer service at 1.800.430.0443 for trouble shooting assistance or visit a TruConnect store for a representative to assist you in person.

 

APN Settings 
(This allows you to use data services.)

At this point, you are set up to talk and text with your new SIM card on your device but there’s one last issue - mobile data. In order to make sure your device connects correctly when browsing the web or attempting any other use of mobile (cellular) data via the TruConnect network you’ll need to make sure your APN settings are set to our preferred settings so that they are compatible with our network.

Your APN settings need to be set to the following:

  • Access Point Name (APN): TruConnect Internet
  • APN: wholesale
  • APN type: default,mm,supl
  • MMSC Server: http://wholesale.mmsmvno.com
    /mms/wapenc
  • MMC: 310
  • MNC: 260
  • APN Protocol: IPv4
  • APN roaming protocol: IPv4
  • APN enable/disable: APN enabled  

 

Setting the APN on an Android device

First, make sure you haven’t downloaded a battery saver app. These can disable APNs. If you have downloaded one of these apps, uninstall it. Also make sure your device isn’t in Airplane mode. Then, from the Home screen, press the Menu key. Tap Settings > Wireless & networks. Check Mobile Network. Tap Mobile Networks.

Make sure the following are checked:

  • Data Enabled
  • Use Packet Data
  • Data Roaming

Tap Access Point Names or APNs.

Enter the preferred APN information.

There are different APN types: default,supl,mms OR Internet+MMS Default Android providesa text field to enter default,supl,mms.  (image below)

 

Samsung provides an Internet+MMS radio button to select (image below)

Type in or select the following:

  • APN: wholesale
  • APN type: default,mm,supl
  • Proxy: not set
  • Port: not set
  • Username: not set
  • Password: not set
  • Server: not set
  • MMSC: http://wholesale.
    mmsmvno.com/mms/wapenc
  • MMS Proxy: not set
  • MMC: 310
  • MNC: 260
  • Authentication type: not set
  • APN Protocol: IPv4
  • APN roaming protocol: IPv4
  • APN enable/disable: APN enabled
  • Bearer: unspecified
  • MVNO type: none
  • MVNO value: not set

Press the Menu key and save. Reboot your phone and test your data connection by opening a web page.

 

For iPhone, follow these steps:

  1. From the main menu, tap Settings.
  2. Tap General.
  3. Tap Network. (Note: For iOS6, tap Cellular.)
  4. Verify the following settings:
  • Data Roaming: On
  • Wi-Fi: Off
  • 3G Enable: On 

    Note: Changing the 3G Enable function while the device is on an active call may cause the call to disconnect.

        5. Tap Cellular Data Network.

        6. Configure the internet settings under the Cellular Data section:

  • APN: TruConnect Internet Note: For some iPhone unlocks you may need to use wap.voicestream. com.
  • Username: <Leave Blank>
  • Password: <Leave Blank>

        7. Configure the picture message settings under the MMS section:

  • APN: wholesale
  • Username: <Leave Blank>
  • Password: <Leave Blank>
  • MMSC: http://wholesale.mmsmvno.
    com/mms/wapenc
  • MMS Proxy:
  • MMS Max Message Size: 1048576
  • MMS UA Prof URL: http://www.
    apple.com/mms/uaprof.rdf

        8. Enter the following information under the Internet Tethering section:

  • APN: wholesale
  • Username: <Leave Blank>
  • Password: <Leave Blank>

        9. Press the Home button to save the APN and exit to the main screen.

      10. Verify MMS is enabled:

  1. Tap Settings.
  2. Tap Messages.
  3. Set MMS Messaging to On.
    Note: For iOS5 and lower, Tap MMS first.

      11. Turn the device off and back on.

      12. Test the connection by opening the Safari web browser and sending a picture              message.

 

How is the California LifeLine Free Government Phones Program Changing in 2017?

California LifeLine Free Government Phones TruConnect

The California LifeLine free government smartphones program is undergoing some big changes this year, so read on to learn how they may affect your California LifeLine free cell phone service if you are already enrolled in the program, or considering applying.

The big changes that will occur this year were due to take effect last year, but the state of California filed a waiver with the FCC to delay enactment of these changes, which affect the Lifeline program nationwide.  This waiver, which was granted by the FCC to the state of California, relates to the timing of new requirements of the 2016 Lifeline Modernization order, effective December 2, 2016.

The changes California was successfully able to delay until this year are two big ones: 1) Change in qualifying programs and income levels 2) a Port Freeze on how often customers can change California LifeLine providers.

Qualifying Programs Changes
First, the qualifiying programs for California LifeLine are changing. Currently, California residents can qualify for California LifeLine two ways, either being enrolled in a qualifying government program, or by meeting the income level requirements based on household size. Right now, the current qualifying programs are:

  • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid/Medi-Cal
  • Supplemental Security Income (SSI) *
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program (NSLP)
  • Women, Infants and Children Program (WIC)
  • Veterans and Survivors Pension Benefit Program
  • Temporary Assistance for Needy Families (TANF)
    • California Work Opportunity and Responsibility to Kids (CalWORKs)
    • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
    • Welfare-to-Work (WTW)
    • Greater Avenues for Independence (GAIN)

As of October 31, 2017, California’s temporary waiver will expire, and the new eligible programs for California LifeLine will be as follows:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans and Survivors Pension Benefit Program

The goal of the FCC here is to streamline the eligible programs in recognition of how most Lifeline subscribers qualify for the Lifeline free smartphone program. Life line screening, as many consider it, should focus on the actual ways most people go about Lifeline online enrollment in obtaining a free cell phone or free smartphone.

California LifeLine Program TruConnect

Qualifying Income Level Changes

Currently California residents can qualify for the California LifeLine program if their income is at or below 150% of the Federal Poverty Guidelines. This means that for a given household size, the current qualifying income levels are:

  • 1-2 Household Members: $25,900
  • 3 Household Members: $30,100
  • 4 Household Members: $36,500
  • For each additional person: add $6,400

As of October 31, 2017, the qualifying income levels for California LifeLine will change to 135% of the Federal Poverty Guidelines.  This means that the new qualifying income levels for California LifeLine will change to:

  • 1 Household Member: $16,038
  • 2 Household Members: $21,627
  • 3 Household Members: $27,216
  • 4 Household Members: $32,805
  • For each additional person: add $5,616

So good news here for low income Californians, it will be easier to qualify for a free government smartphone with free cell phone service in California later this year!

TruConnect California LifeLine Provider

Lifeline Benefit Port Freeze
Currently California LifeLine subscribers are free to switch their Lifeline service providers as frequently as every 60 days. The FCC found that this resulted in excess subscriber churn, reducing the incentive for Lifeline providers to participate in the program and offer free government smartphones. To combat this, effective June 1, 2017:

  • California LifeLine subscribers receiving data services may only switch providers as frequently as every 12 months
  • California LifeLine subscribers receiving Lifeline-supported voice services only may still change providers as frequently as every 60 days

So there you have it. If you plan to switch Lifeline providers, don’t wait until after June 1st if you are receiving data with your benefit. TruConnect is currently accepting transfers from other California LifeLine providers, and we would be honored to provide excellent service to your California LifeLine account in the coming years.

If you are qualifying for California LifeLine with one of the currently eligible programs such as CalFresh or the National School Lunch Program (NSLP), consider enrolling in one of the new qualifying programs, such as the Supplemental Nutritional Assistance Program (SNAP). Please check back here often, as we will be sharing the latest updates and changes to the California LifeLine program as they happen!

 

What is Lifeline?

Lifeline is a government program that subsidizes discounted phone service for low-income consumers, ensuring everyone can stay in touch. TruConnect is currently designated to provide free Lifeline-supported phone service in numerous states across the U.S., with more coming soon. The Lifeline program is only available to eligible consumers who can provide documentation for eligibility. Only one Lifeline service is allowed per household regardless of a type of phone. To be qualified for Lifeline, you must be currently enrolled in a qualified public assistance program (i.e. Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps, Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, etc.) or you can be qualified if your total annual household income is less than the qualified income guidelines.

Mobile Broadband

TruConnect is a mobile broadband company and a cheap wireless internet provider that offers wireless internet services and mobile WiFi hotspots through the Internet on the Go. TruConnect provides an underserved market with prepaid and wireless internet services such as Lifeline (ETC), Wireless Prepaid, and Mobile broadband solutions such as mobile WiFi hotspots. We have a variety of mobile broadband devices ranging from cell phones and 4G smartphones to mobile WiFi hotspot devices and tablets. Our coverage includes a 4G network for nationwide wireless internet.

Why TruConnect?

We are a group of wireless industry veterans who have spent many years bringing new mobile products and services to consumers in the U.S. We understand your frustration with expensive monthly data plans, so we came up with an easy, honest, and convenient way to stay connected to the world with TruConnect Pay As You Go and Lifeline plans, our free text messaging and dialer app (TruText), and with our affordable Internet on the Go mobile broadband plans and hotspots. Individual usage varies from month to month, so we designed our flexible plans to fit your everyday needs. To learn more about Internet on the Go, please visit www.internet-go.com. To download the new TruText app, visit www.truconnect.com/get-app.

Copyright © 2017 TruConnect™. All rights reserved. TruConnect™, TruConnect Mobile™
and the stylized TruConnect logo™ are trademarks of TSC Acquisition Corporation.