IMPORTANT: Starting June 1, your California LifeLine discount may be affected by a 30-day
enrollment freeze and a 60 day Discount Transfer Freeze.
Beginning June 1, 2017, the California LifeLine Program has 2 new limitations impacting consumers who are interested in receiving the California LifeLine discounts for phone services. The 1st new limitation requires a consumer who submits an enrollment request to receive the California LifeLine discounts for cell phone service to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.
The 2nd new limitation requires that once the California LifeLine Administrator approves your eligibility to receive the California LifeLine discounts, you have to keep your California LifeLine discounts with the same phone company for 60 days. The 60-day clock begins when the California LifeLine discounts start. After staying with the same phone company for 60 days, you may choose to remain with the same phone company or to change to a different phone company while keeping the California LifeLine discounts. This requirement means that you can only transfer your California LifeLine discounts to a different phone company once every 60 days. Transferring your California LifeLine discounts to a different phone company restarts the 60-day clock.
You MAY cancel your phone service or switch phone companies at any time. However, if you are still within the 60-day clock and you cancel your phone service or switch phone companies, then you will stop receiving the California LifeLine discounts. There are ways to transfer your California LifeLine discounts to a different phone company sooner such as you move to a new address or your phone company fails to provide phone service. To learn more, go to Program Guidelines at www.californialifeline.com.
Everyone needs telecommunications services to stay connected. It’s critical for keeping a job, connecting with your family, and accessing emergency services. Lifeline is a government program that subsidizes phone service for low-income consumers, ensuring everyone can stay in touch.
The Lifeline program is only available to eligible consumers who can provide documentation demonstrating eligibility for the program. Only one Lifeline benefit is available per household.
See if you qualify for free wireless phone service today! If you already have Lifeline and want to transfer your service to TruConnect, simply contact us and we will help.