IMPORTANT NOTICE ABOUT THE AFFORDABLE CONNECTIVITY PROGRAM FROM TRUCONNECT
TruConnect Affordable Connectivity Program Terms & Conditions
These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and includes required disclosures and eligibility information. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at https://www.truconnect.com/legal-terms-and-conditions-personal. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. If you have additional questions, call us at 800-430-0443 or 611 from your TruConnect phone.
The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of more than $10 and less than $50). A household does not need to obtain the connected device in order to enroll in the program. The ACP monthly service and device discounts cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount and a single, one-time device discount. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible.
Per these terms, you authorize TruConnect and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address, to USAC to ensure proper administration of the ACP service and/or connected device benefits. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits.
You also agree that any state, local, Tribal government, school or school district, may share information about your receipt of benefits that would establish eligibility for the ACP, and that such information will be used only to determine ACP eligibility.
A household is eligible to receive an ACP discount if a member of the household meets one of the criteria below:
- Has an income that is at or below 200% of the Federal Poverty Guidelines for a household of its size;
- Receives benefits from certain federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, Special Supplemental Nutritional Program for Woman, Infants and Children (WIC) Program, or Lifeline;
- Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program;
- Received a Federal Pell Grant during the current award year; or
- Meets the eligibility criteria for a participating provider’s qualifying low-income program.
Households on Tribal lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below:
- Receives Bureau of Indian Affairs General Assistance;
- Participates in Head Start (only households meeting the income qualifying standard);
- Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or
- Participates in the Food Distribution Program on Indian Reservations.
ACP eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.
You can apply your ACP discount to any available TruConnect service plan. Service plans are posted on TruConnect’s website at [insert]. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. For additional information about broadband speeds, visit https://www.truconnect.com/open-internet-statement.
Customers may have one ACP and one Lifeline benefit per household. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Service at 800-430-0443 or by dialing 611 from your TruConnect phone.
Emergency Broadband Benefit Subscribers
This Agreement applies to subscribers who are enrolled in TruConnect’s EBB services. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Eligible subscribers who are enrolled in TruConnect’s EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Beginning December 31, 2021, EBB customers may switch their service plan at any time. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022.
Account Activity Requirement
To continue receiving your ACP service with TruConnect, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from TruConnect at least once during any 30-day period.
If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and revert to our standard FREE Lifeline plan where available and if you are eligible. You may choose another broadband plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes.
Complaints regarding ACP can be filed through the FCC's Consumer Complaint Center at https://consumercomplaints.fcc.gov/hc/en-us. You may also file a complaint with the FCC by calling 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275